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4.9

Spread the cost with our new Hygiene Plans, starting from £15.40 per month!
We offer finance interest free for up to 24 months

Spread the cost with our new Care Plans, starting from £14 per month!
We offer finance interest free for up to 24 months

Data protection

Shawlands Dental Care complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

Get in touch

Got my implant tooth fitted here by Dr Ahmed and Lauren. Only in my 30’s and felt self conscious about having to take my front tooth out! Once I even lost it and had to walk around with my mouth…

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All staff are super friendly. Lauren and Michaela were extremely helpful in explaining all parts of the invisalign process and walking me through the different paths for straightening my teeth and fixing issues I have with my bite. I would…

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Super pleasant experience- the staff are dead nice and the place has a very warm and welcoming atmosphere. Everything was dealt in a very professional matter and rather quick. Waiting area is spotless and very comfortable. Two receptionists were extremely…

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This practice is honestly hands down the best I've ever been to. The staff are so friendly, warm and welcoming and the practice is very modern and clean. I hadn't been for years and am extremely phobic of the dentist…

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Had my tooth implant over 3 years ago here. Never had any issues with it. It’s not a visible tooth (far right at the very back) so not a big issue for cosmetic reasons but I eat more on that…

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Excellent staff - always very polite and smiling! My dentist, James, is fantastic. I couldn't be happier with the treatment I have received here. I definitely recommend!

Alex Craig
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Highly recommend this practice and especially Alan Howie. I used to be terrified of the dentist but Alan is patient, understanding and calming. After avoiding the dentist for a long time, Alan made me a treatment plan and explained everything…

Francesca Hempsey
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Really friendly practice. Had a great experience with Dr Haroon Ismail having braces and other work done. Really happy with the results. Good, fair pricing and service. Highly recommend.

Fraser MacLeod
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I cannot recommend Shawlands Dental Care highly enough. The staff are incredibly friendly and make you feel completely at ease. They go well above and beyond for their patients - From Alex at reception who is both helpful and accommodating…

Rian O'Regan
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This practice is honestly hands down the best I've ever been to. The staff are so friendly, warm and welcoming and the practice is very modern and clean. I hadn't been for years and am extremely phobic of the dentist…

Rose Weight
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